Return & Refund Policy

At Pixamood, your satisfaction is our priority. Please review our return and refund policy below: 

Return Period 

  • You may return any product within 14 days of receiving it, provided it is in the same condition in which it was delivered. 

  • You have the right to refuse delivery if the order arrives damaged or does not match what was ordered from our website. 

Shape 

How to Request a Return 

  • Provide us with your order number and a photo of the received product. 

  • You can easily cancel your order within 24 hours after it has been confirmed by sending us a direct message on Instagram or contacting us via WhatsApp. 

Shape 

Important Notes 

  • Delivery fees are non-refundable and are to be paid via Instapay or Vodafone Cash. 

  • Items on sale can only be exchanged or refunded within 24 hours of receiving them. 

  • To avoid duplicate requests or miscommunication, please use only one communication channel to reach us. 

Shape 

Working Hours 

  • Our customer service is available from 12 PM to 9 PM on weekdays. 

  • All inquiries will be attended to within two working days. 

Shape 

Damaged, Defective, or Incorrect Products 

If the product received is damaged, defective, or different from what was ordered, we offer: 

  • A full refund, or 

  • A free replacement, as per your preference.